Continue sharing the story of Ms. Wen from Leshan, Sichuan.
When Ms. Wen first contacted ChengrongEra, she planned to install an ultrafiltration water filter on the main water inlet pipeline as her whole-house water filtration system. Nowadays, an increasing number of Chinese homeowners have come to realize that the ultrafiltration water filter is the ideal choice for a whole-house water filtration system.
She chose ChengrongEra because we are the only brand in the market that benchmarks its quality against international top-tier brand standards.
However, there is no independent water pipe room in the residential community where Ms. Wen’s new house is located. The main water supply pipes of the entire building run directly through the stairwell before branching into each household. For this reason, Ms. Wen initially consulted us whether a whole-house water filtration system could be installed under the kitchen cabinet, as the main water inlet pipe of her house leads in from beneath the cabinet.
Whole-house water filtration systems are used to supply filtered water to the entire house, so they are generally large in size and have certain requirements for installation space. We informed Ms. Wen that a whole-house water filtration system cannot be installed under the kitchen sink, as the space is too small.
We then suggested that she consult the property management about installing the whole-house water filtration system in the stairwell, and the property initially approved the installation plan.
Considering the stairwell is a public area without floor drains for direct sewage discharge of the ultrafiltration water filter, the filter cartridges need to be taken out for manual cleaning. ChengrongEra 3rd Generation Manual-Cleaning Ultrafiltration Water Filter was not applicable to her actual usage scenario. Therefore, we recommended our 2nd-generation ultrafiltration water filter to Ms. Wen, which features simpler and more convenient filter cartridge disassembly and assembly compared with the 3rd generation.
While designing the installation schematic diagram, we fully took the public nature of the stairwell into consideration, striving for a neat pipeline layout and minimizing disturbance to other residents. Hence, we revised the installation design drawings five to six times repeatedly.
After all preparations were completed, ChengrongEra scheduled a plumber for on-site installation. Shortly after the installation began, he was surrounded by neighboring residents in the building.
People tend to resist unfamiliar things beyond their cognition. Seeing the plumber installing an unfamiliar whole-house water filtration system and preparing to cut public water pipes, other residents worried that their household water pipelines would be affected, so they interrupted the construction directly.
They gathered other residents to stop our plumber and pressured the property management to halt the installation immediately. Influenced by public opinion, the property management changed its mind and rejected the installation application.
Ms. Wen wanted to communicate and reason with relevant parties, yet she had to take care of her young baby and had no spare time to deal with the dispute.
Therefore, she finally turned to ChengrongEra for help.
Knowing Ms. Wen was occupied and installation service falls within our standard service scope, we took the initiative to communicate with the property management on her behalf to resolve the awkward situation for the plumber, allowing Ms. Wen to stay home and look after her baby peacefully.
We believed it was unwise to damage neighborhood relations over a whole-house water filtration system. After all, Ms. Wen and her family will settle down in this community permanently. We promptly settled the matter by agreeing to cancel the stairwell installation and persuaded the residents to disperse.
That’s just how business goes — unexpected issues always come up out of the blue. But I always remember that we are building a brand, so we must uphold brand integrity. No matter what happens, our customers should never bear any loss.
Therefore, we informed Ms. Wen that since the whole-house water filtration system could not be installed, she only needed to schedule an SF Express doorstep pickup to return the ultrafiltration water filter unit directly to Chengrong Ultrafiltration Factory. She didn’t need to worry about shipping fees, as all return costs were borne by ChengrongEra.
Besides, the plumber was not at fault in this incident, so ChengrongEra paid him the full installation fee as usual. I hoped my own work and time could be respected by customers, so above all, I always respect others’ work and time first.
ChengrongEra generates profits by designing professional, scientific whole-house water filtration solutions and supplying top 1% grade whole-house water filtration systems to customers. Since the system could not be put into normal use, we issued a full refund via the original payment channel. ChengrongEra only pursues legitimate profits and never seeks improper gains of any kind.
Deeply impressed by our sincerity and reliable service, Ms. Wen insisted on placing a new order for an under-sink installable whole-house water filtration system and provided detailed under-cabinet space dimensions. After professional evaluation, we found that our existing standard products could not deliver a satisfactory whole-house filtration experience under such limited space, so we politely declined this conventional order.
Nevertheless, Ms. Wen firmly chose to trust ChengrongEra exclusively.
Thus, we held an internal team meeting to discuss a customized solution tailored for customers like Ms. Wen. Eventually, we worked out a feasible plan: reduce the cylinder height to adapt to under-sink space constraints, and adopt a dual-cylinder parallel connection structure to increase membrane flux and guarantee a stable whole-house water filtration effect.
Benefiting from our in-house professional engineering department, we achieve customized product development and optimization with extremely high efficiency.
In the end, Ms. Wen purchased both the customized whole-house water filtration system and a mineral-retaining under-sink water filter, which consists of a complete and scientific whole-house water filtration solution.
Based on this real customer case, I shared with all ChengrongEra team members: Stick to doing everything properly and never fear temporary losses. Sincere dedication will always be recognized, for every customer can clearly see our genuine efforts.
The installation schematic drawings we designed for the customer are as follows:
