This customer also found me online.
His first message read: "Mr. Zhuang, could you tell me how individual users can purchase ultrafiltration water purifiers directly from Chengrong Factory?"
When I saw it, I was deeply moved by this polite and refined customer, as he came specifically for Chengrong Factory products right from the start. This feeling of being unconditionally trusted is more fulfilling than making money.
First, I told the customer that Chengrong Era is a brand we launched this year, and it belongs directly to Chengrong Factory. All products under this brand stand out from others in the entire industry.
- In terms of quality, they are manufactured in strict accordance with the top 1% standards in the industry.
- In terms of product design, our R&D team has made numerous innovations and upgrades, based on the real pain points shared by end-users.
- In terms of product functions, we not only ensure our products truly solve customers' problems, but also design them with extra margins to guarantee user experience. We never exaggerate product specifications, nor do we cut corners in production.
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This customer faced a specific need, that he owned a two-story self-built house in a rural area, with two water sources, well water (no water tower) and tap water. Since the well water contained fine sediment, he wanted to install a pre-filtration ultrafiltration system before the pressure tank for whole-house water purification.
As our intelligent self-cleaning pre-filtration micro-ultra water purifier was still in the testing phase, we recommended the manual filter-cleaning model instead. With a filtration precision of 0.1 microns, our pre-filtration micro-ultra water purifier is the ideal choice for well water containing fine sediment.
In rural areas of Chaoshan, many households use water from mountain streams for daily life. Stream water works well under normal conditions, but turns into muddy yellow water on rainy days. Local residents know that only external-pressure micro-ultra membranes can effectively clarify such muddy water.
However, after long-term use, some users feedback that manually cleaning external-pressure membranes is cumbersome, and asked if we could develop an intelligent, maintenance-free version.
Thus, two years ago, we attempted to develop an intelligent self-cleaning model with external-pressure membranes. Initially, we adopted an engineering-inspired approach where "water rotates while the filter remains stationary," but the actual cleaning performance was unsatisfactory, so the project was put on hold.
That changed last year when I saw a peer share their R&D idea on Chinese Tiktok, letting the filter rotate while water remains stationary.
It was a sudden breakthrough, I immediately called them and invited them to collaborate, and we hit it off right away.
To date, the project for the intelligent self-cleaning pre-filtration micro-ultra water purifier has been underway for nearly a year, with an investment exceeding 2 million RMB. We have not only completed the R&D and production of the entire unit, but also built a dedicated new production line for filters.
The project is now nearing completion, though not yet fully finished.
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After this customer placed an order for the manual filter-cleaning pre-filtration micro-ultra water purifier, he told me with a touch of regret, "Your intelligent self-cleaning model won’t be on the market anytime soon; otherwise, I could have bought the new model directly."
I didn’t want to leave him disappointed, nor did I want him to bear extra costs. So I told him, "Later, you can upgrade to the intelligent self-cleaning model by just paying the price difference." In other words, the manual-filter model he’s using now is essentially provided to him for free by our factory.
I’m not sure if this counts as a "benefit," but the 18-year development of our Chengrong Ultrafiltration Factory would not have been possible without the support of our customers. That’s why I want to do what I can within my capacity to give back to everyone.
Therefore, starting now, for all customers who purchase the manual filter-cleaning pre-filtration micro-ultra water purifier, once our intelligent self-cleaning model is launched, you only need to pay the price difference to upgrade from the manual model to the intelligent self-cleaning one.
Finally, through this article, I would like to say a sincere "thank you" to all customers who trust and support Chengrong Factory.
Chengrong Era Ultrafiltration, Customers have No Worries
Rust-free for 10 years
Leak-free for 10 years
After-sales support for 10 years
Chengrong Mineral Water-like Water Purifier, Never Compromise on Quality
